---
title: "Citycare: Coaching your team to become change champions"
description: "A How-to-Guide to introduce Citycare to Your Team: Reassuring Concerns, Explaining Benefits, Creating Leaders."
---

[The Baseline Blog ](https://baseline.io/blog)

# [Citycare: Coaching your team to become change champions](https://baseline.io/blog/citycare-trial-change-champions)

 Written by [Paul-André Savoie](https://baseline.io/blog/author/paul-andré-savoie) | 24-Feb-2025 5:37:41 PM

Rolling out new digital tools in a municipal team can be tricky—especially when it involves using personal phones.

As a manager, you want to **test Citycare in a smooth, low-pressure way**, ensuring that your team remains open to innovation without feeling obligated to participate.

💡 **Good news**: This guide will help you lead a **positive, well-structured conversation** with your team about using their personal phones during the Citycare trial.

### **1️⃣ Clarify the Objective: Why Test Citycare?**

Before introducing Citycare to your team, make sure you **clearly understand the benefits** of the project.

Here’s how you can **frame the conversation**:

✅ **Citycare is here to help, not to monitor** – It optimizes task management, simplifies communication, and improves working conditions.

✅ **No obligation** – No one is required to use their personal phone; this is a temporary and voluntary test.

✅ **An opportunity to improve daily work** – A small-scale trial can demonstrate benefits, making it easier to advocate for compensation or city-provided work phones in the future.

📌 **Manager Tip:** During the discussion, **emphasize that this is just a test, not a long-term commitment**.

Present it as a **collaborative experiment** that could make their work easier.

### **2️⃣ How to Talk to Your Team About It**

**Your approach is just as important as your message.** Here’s how to introduce Citycare in a way that encourages participation:

👷‍♂️ **Team Meeting – Presenting Citycare Transparently**

*"Hey team, we have the opportunity to test a new tool, **Citycare**, which could simplify how we manage tasks and improve efficiency in the field.*

*I want to be clear—**this is completely voluntary**. It’s just a test, and no one is required to use their personal phone.*

*For those interested in trying it out, the idea is simple: let’s see if it actually makes work easier. If the trial is successful, it will help us push for **fair compensation** for those using their phones, or even city-provided devices.*

*The goal isn’t to add more work, but to make things simpler. If some of you are willing to test it, we can start with a small group and see how it goes.*”

📌 **What to Avoid:  
**  
❌ **Forcing participation** – Keep the approach open and voluntary.

❌ **Minimizing concerns** – Listen carefully and address their questions transparently.

❌ **Positioning it as a management tool** – Emphasize **how it benefits them directly** (less paperwork, better communication, time savings).

### **3️⃣ Who Should Participate in the Trial?**

✅ **Start with a small pilot group** – **2 to 5 volunteers** is enough to test Citycare smoothly and make adjustments if needed.

✅ **Set clear trial guidelines** – Define a **limited duration** (e.g., 30 days) with a **mid-point review** to check progress.

✅ **Gather feedback** – Ask testers what works well, what could improve, and how they feel about using Citycare.

📌 At this stage, the goal is to learn and refine the process before rolling it out to the entire team.

### **4️⃣ What Happens After the Trial?**

From the start, explain **what could come next** if the trial is successful:

If Citycare makes work easier, the municipality may consider:

**✅ A monthly compensation plan** for personal phone use.

**✅ Providing work phones** for those who prefer to keep work and personal use separate.

✅ **A collective evaluation** – The team can decide whether the tool should be permanently adopted.

📌 **The goal:** Show that there is **potential for evolution**, and that their participation now could **positively impact their working conditions later**.

### **5️⃣ Addressing Concerns & Handling Objections**

You’ll likely face some **common concerns**. Here’s how to respond tactfully 👇

🔹 **“I don’t want to use my personal phone for work.”  
**  
👉 *“That’s completely understandable, which is why this test is **100% voluntary**. If it works well, we can advocate for compensation or work-provided phones.”*

🔹 **“How will my personal data be protected?”  
**  
👉 *“Citycare does not collect any private data. It does not track your location or personal activities—only work-related tasks.”*

🔹 **“Another new technology?”  
**  
👉 *“The goal is to make your job easier, not more complicated. The app is simple and user-friendly, and we’re here to help if you have any questions.”*

### **💡 Conclusion: This Trial Will Fuel A Collective Decision**

Introducing Citycare **shouldn’t feel like a burden**—it should be seen as **an opportunity**.

By following these steps:

✅ You present the project with **transparency **and a **positive approach  
**  
✅ You **involve your team** in the decision**  
**  
✅ You demonstrate that they have** nothing to lose**, but** a lot to gain**

📌 **Relevant Articles on This Topic:**

🔗 [Retaining Public Works Employees in a Competitive Market](https://baseline.io/blog/5-strategies-to-retain-public-works-employees-in-a-competitive-market?hsLang=en)

🔗 [Public Works: Lowering Stress with Smartphones](https://baseline.io/blog/public-works-lowering-stress-smartphones?hsLang=en)

🔗 [Job Satisfaction: Public Works Employees Want More Autonomy](https://baseline.io/blog/satisfaction-au-travail-cols-bleus-veulent-plus-dautonomie?hsLang=en)

👋 How do you introduce new technologies to your team?

Share your experiences and tips in the comments!

Want to learn more?

[Click here to schedule a chat with us!](https://meetings.hubspot.com/pasavoie)

[View full post](https://baseline.io/blog/citycare-trial-change-champions)

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