Every month, our team ships dozens of improvements across Citycare. Some are small refinements that make everyday tasks a little easier. Others fundamentally change how municipalities operate.
Last 30 / Next 30 is our monthly look behind the product. It’s where I share what we’ve delivered over the past 30 days, why those decisions matter, and what our team is focused on building next.
The features we released this month all have one thing in common.
They reduce manual work.
Whether it’s dispatching crews more efficiently, capturing infrastructure data automatically, or keeping residents informed throughout an inspection, every release is designed to eliminate unnecessary steps so municipal teams can focus on delivering services rather than managing processes.
Here’s what shipped over the last 30 days.
Municipal operations change constantly.
A route needs to be reassigned because someone called in sick. An urgent request comes in during a shift. A supervisor needs to redirect a crew without relying on phone calls or paper instructions.
This month, we introduced real-time route assignment and reassignment directly within CityCare. Click here to watch demo
Supervisors can now create tasks that are linked to both a specific route and the assigned colleague. Operators automatically receive the work they need to complete, whether they’re just beginning their shift or already working in the field.
Instead of coordinating changes through multiple calls or messages, assignments are delivered directly where work happens.
It’s a small workflow change that significantly reduces operational overhead during busy days.
Municipal vehicles already travel nearly every street.
So why shouldn’t they help inspect them?
Our new Edge AI Video capability transforms everyday driving into continuous infrastructure monitoring using nothing more than the smartphone already mounted inside the vehicle.
As crews perform their normal work, CityCare can automatically detect potholes and generate maintenance tasks without requiring anyone to stop or manually report them.
The same technology can also identify municipal infrastructure such as street signs, light posts, and other roadside assets, allowing new infrastructure to be added directly from what the camera observes.
Rather than sending dedicated inspection crews, municipalities can begin building richer, more accurate infrastructure data simply by leveraging vehicles that are already on the road.
This is an important step toward making municipal operations increasingly proactive instead of reactive.
This month, the Township of King became the first municipality to deploy CityCare’s new On-Route experience for building inspections.
Residents can request inspections, receive confirmation when appointments are accepted and scheduled, receive reminders on the day of their appointment, and finally receive a text message when the inspector is on the way.
The final notification includes a secure tracking link that allows residents to follow the inspector’s arrival in real time.
For residents, it removes uncertainty.
For municipal staff, it reduces phone calls asking, “When will the inspector arrive?”
While the initial deployment focuses on building inspections, this capability was designed as a platform that can be extended to many appointment-based municipal services, including fire prevention inspections, water meter maintenance, engineering visits, by-law inspections, and many other field operations.
Our primary focus over the next 30 days is expanding our Edge AI platform into municipal waste collection.
Every observation becomes a time-stamped, GPS-verified record associated with the property.
Why does that matter?
Because one of the most common calls municipalities receive is:
“My garbage wasn’t collected.”
Today, customer service representatives often have little evidence beyond the driver’s recollection or GPS history.
Soon, they’ll be able to review AI-validated images and video showing exactly what the collection vehicle observed when it passed the property.
If no garbage bin was present, they’ll know immediately.
If the bin was present but another issue occurred, they’ll have the information needed to respond appropriately.
The result is faster customer service, fewer unnecessary investigations, fewer repeat truck dispatches, and greater confidence for both residents and municipal staff.
It’s another example of a simple idea with significant operational impact: letting the work that’s already happening generate the information municipalities need to make better decisions.
Looking across this month’s releases, a common pattern emerges.
We’re steadily removing manual coordination from municipal operations.
Assignments reach crews in real time. AI captures field conditions without creating additional work. Residents gain greater visibility into municipal services. And soon, municipalities will have automated visual validation for one of their most frequent customer service interactions.
Individually, these are valuable features.
Together, they’re part of a broader vision: helping municipalities operate with better information, fewer manual processes, and greater confidence in every decision made throughout the day.
Thanks for following along. See you in 30!