The Township of King: Training personnel with Citycare

The Township of King, like many municipalities, faced staffing challenges, high turnover, and the need for faster, more effective training for new public works employees.

Traditional training methods—classroom instruction, paper manuals, and shadowing experienced staff—were slowing down onboarding, increasing errors, and putting extra strain on senior employees.

To solve these challenges, King adopted Citycare’s digital training companion, a solution that provides real-time, on-the-job guidance, standardized best practices, and automated progress tracking.

The result? Faster training, fewer mistakes, and a more confident, efficient workforce.

The Training Challenges in King’s Public Works Department

With a mix of new hires and seasonal workers, King’s public works team needed a way to:

• Train employees without pulling senior staff away from critical operations
• Ensure standardized procedures across all teams
• Reduce training time while improving worker confidence and accuracy
• Improve compliance with safety and maintenance regulations

The reliance on in-person coaching and outdated training materials was slowing down operations, making it difficult to keep up with workload demands.

How Citycare Transformed Public Works Training

After implementing Citycare, King’s public works department saw immediate improvements in workforce training and efficiency.

Faster Onboarding with Real-Time Digital Training

Instead of waiting for scheduled training sessions, new hires received instant, step-by-step guidance for each task. Citycare’s mobile training system provided:

• Interactive, task-specific instructions that guided employees as they worked
• Digital checklists to ensure accuracy and completion of assignments
• On-demand resources available on any device, anytime

With less reliance on senior employees, new workers got up to speed twice as fast, allowing the team to operate more efficiently.

Standardized Best Practices Across All Teams

Before Citycare, different crews used slightly different methods, leading to inconsistencies, inefficiencies, and errors. The platform provided:

• Predefined workflows ensuring all employees followed the same processes
• Automated compliance tracking to meet municipal and provincial regulations
• Real-time feedback and updates to keep procedures current

Now, every employee follows the same high-standard protocols, reducing errors and improving overall service quality.

Reducing Errors and Improving Safety Compliance

Mistakes in public works operations can lead to delays, costly rework, and safety risks. With Citycare, King’s team saw a decrease in errors and improved compliance through:

• Built-in safety checklists before and after tasks
• Automated reporting to track performance and adherence to best practices
• Instant access to troubleshooting guides to resolve issues quickly

Fewer mistakes meant less wasted time and resources, helping the township operate more efficiently.

Improved Workforce Retention and Job Satisfaction

New employees who feel confident and supported are more likely to stay in their jobs. With Citycare, workers in King:

• Felt better prepared and more independent in their roles
• Experienced less frustration due to lack of guidance
• Had access to ongoing skill development opportunities

By making training easier and more accessible, the township reduced turnover and created a more engaged workforce.

A More Efficient Public Works Team

After implementing Citycare, the Township of King saw significant improvements in training efficiency and overall operations:

• 50% faster onboarding time for new hires
• 30% fewer training-related errors
• Improved compliance and safety tracking
• Reduced reliance on senior staff for mentoring

By integrating smart technology into their training process, King’s public works team now operates more efficiently, safely, and consistently than ever before.

The Future of Public Works Training

For municipalities struggling with labour shortages, high turnover, and inefficient training, digital tools like Citycare offer a scalable, effective solution. By automating training, standardizing procedures, and providing real-time support, public works teams can work smarter, train faster, and improve service delivery.

Want to see how Citycare can help your municipality train public works employees more efficiently?

Book a demo today!