If you're worried about the time, effort, and resources required to get started, read below to be reassured.
Implementing Citycare is a structured process designed to ensure a seamless onboarding experience and optimal outcomes for municipal operations.
The entire process spans approximately 4 weeks from kickoff to full deployment, followed by ongoing support and optimization.
Our proven and structured approach ensures clear milestones, efficient resource allocation, and active collaboration, enabling municipalities to derive maximum value from Citycare while meeting their operational goals.
Below is a general overview of the phases, timeline, and key stakeholders involved in a typical implementation:
Week 1: Project Kickoff & Planning
- Kickoff Meeting: Introduction of project teams, review of scope, objectives, and timeline.
- Feature Deployment Schedule: Determine which features are to be implemented, and of those selected, determine the order in which they will be deployed.
- Stakeholder Alignment: Identify key contacts (Departement Directors, Team Leaders, Representative Personnel) and confirm roles/responsibilities.
- Customization Planning: Discuss specific operational requirements, including route types, workflows, and reporting needs.
- Operations Team: Define project goals & KPIs, set priorities and create task force.
- IT Team: Confirm system compatibility and integration requirements.
Week 2: System Configuration & Integration
- System Configuration: Setting up basic operational information within Citycare to meet operational needs (users, vehicles, routes, task types, workspaces, ectl).
- Integration Testing: Ensure compatibility with existing systems (e.g., GIS, dispatch tools, ERP systems).
- User Role Setup: Create accounts and permissions for team members.
- IT Team: Collaborate on system integrations and security protocols.
- Operations Team: Validate configuration and provide input on workflow alignment.
Week 3: Training & Pilot Deployment
- Training Sessions: Conduct comprehensive training for key users (in-office and mobile (app) users).
- Pilot Deployment: Launch Citycare on a small scale to evaluate performance and make refinements.
- Feedback Collection: Gather user feedback and address any issues before full-scale rollout.
- Operations Team: Participate in training and provide pilot feedback.
- IT Team: Support troubleshooting during the pilot phase.
- Leadership: Review pilot results and approve adjustments for full deployment.
Week 4: Full Deployment & Monitoring
- Citywide Rollout: Expand Citycare’s use across all identified operational areas.
- Performance Monitoring: Measure results against KPIs (e.g., time savings, route efficiency, cost reduction).
- Fine-tuning: Address any remaining operational or technical challenges.
- Operations Team: Oversee deployment and report progress.
- IT Team: Ensure ongoing technical support.
- Leadership: Validate project success and sign off on implementation.
Ongoing Support & Optimization
- Quarterly Business Reviews: Regular check-ins every 3 months to review performance metrics, set new objectives and gather feedback.
- Optimization: Implement updates or new features as needed.
- Support Access: Provide 24/7 support and access to knowledge base resources.
- Operations Team: Share insights and suggestions for continuous improvement.
- Leadership: Approve periodic enhancements and review outcomes.