Winter operations in a dense, urban environment like Brookline are challenging: narrow streets, high traffic, tight timelines, and no tolerance for missed coverage.
With winter storms often being unpredictable, Brookline needed a faster, more reliable way to manage snow routes, track progress, and keep residents safe.
After implementing Citycare, Brookline wants to transform how its crews operate in winter, bringing more structure, better real-time visibility, and better efficiency to every storm.
The Challenge Outdated Tools in a High-Pressure Environment
Before Citycare, Brookline’s winter operations were managed through:
- Paper maps and static route sheets that made the centralization of the work complicated
- Slow or manual reporting, making complaint management and respecting regulations harder than they should.
- Challenges with onboarding seasonal drivers who aren't used to the winter routes.
These limitations made it harder to maintain consistent standards across storms, especially with varying staff experience.
The Transformation Faster, Smarter Snow Route Execution
Citycare modernized Brookline’s storm response by digitizing the full lifecycle of winter operations, from planning to execution to reporting.
Clear, Optimized, Digital Snow Routes
Operators now follow turn-by-turn navigation, eliminating confusion and ensuring consistent coverage across every storm, even with seasonal staff who aren't used to driving specific routes.
Photos & Documentation for Issue Areas
Crews can document blocked streets, inaccessible roads, or hazards instantly, creating a reliable audit trail with time-stamped records that make report creation and complaint follow up way easier.
Instant Reporting After Each Storm
Citycare generates compliance-friendly logs and storm summaries, replacing hours of manual paperwork and saving a lot of time and money.
A More Resilient, Data-Driven Winter Program
Brookline’s adoption of Citycare shows what is possible when a city modernizes winter operations with tools made for field crews, not spreadsheets or outdated legacy software.
This shift has raised the standard for winter operations across Massachusetts, alongside municipalities like Newton and Cambridge, also benefiting from Citycare.
The city of Brookline saw the gap within their operational system and decided to adapt its process to integrate cutting-edge technology and a state-of-the-art application that allowed them to save precious time when running their winter operations.
Want to Bring the Same Winter Readiness to Your City?
Citycare helps municipalities stand up fully operational winter accounts—including route imports, operator onboarding, and supervisor dashboards, all within 2 to 3 days.
Book a 15-minute call with our CEO to explore how quickly your city can modernize winter operations and reduce storm-related risks.
If you're ready to do just like Brookline and modernize your winter operations, leave us your contact info below, and we'll be in touch!
