Building inspections, delivered like a ride.
Onroute connects residents requesting inspections, office staff scheduling them and inspectors in the field. Residents book online, get automatic texts and track their inspector live, without installing an app. Inspectors stop making confirmation calls and spend their day inspecting.
One trip, three screens.
What the resident sees on their phone, what the office sees in Citycare, and what the inspector sees in the app, all at the same time. Click a step to jump to it.
From request to GPS-verified completion.
Resident books online
Residents and contractors request inspections 24/7 on a simple web form. No phone call, no PDF, no app.
Office assigns in one click
The request lands on the Citycare map and task list, pre-formatted and ready to assign.
Automatic texts
Confirmation, day-of reminder, en route, arrival and completion, sent without anyone lifting a phone.
Live tracking, no app
A secure link shows the inspector on a live map with a real-time ETA.
Arrival detected
GPS geofencing time-stamps arrival and departure, and notifies the resident.
Not a permit system.
The inspection operation around it.
Onroute works alongside your permit software and connects every person in the inspection lifecycle.
Requester self-service portal
Inspection requests online, 24/7, with permit stage and preferred date.
Automated scheduling
Requests arrive pre-formatted for easy assignment to the right inspector.
SMS communication flows
From confirmation to completion, with no staff involvement.
Real-time inspector tracking
A live map and ETA on a secure web link. No app download.
GPS arrival and departure
Geofenced events captured, time-stamped and logged for every inspection.
Mobile inspector workflow
Assignments, turn-by-turn navigation and status updates from the phone.
Operational dashboard
Inspector activity, route progress, volumes and workload, live.
Audit and compliance trail
Every request, notification, arrival, departure and completion, with timestamps and GPS.
Every manual step, automated.
| Before | With Onroute |
|---|---|
| Requesters call or email to request inspections | Requesters self-serve on the Onroute portal, 24/7 |
| Staff manually record and schedule requests | Requests route automatically into the scheduling workflow |
| Inspectors call residents to confirm | Automatic SMS confirmation, zero inspector involvement |
| No day-of reminder | Automatic day-of SMS reminder with the details |
| No visibility into arrival time | Live map and real-time ETA via a secure link |
| No arrival or departure record | GPS geofencing time-stamps arrival and departure |
| No real-time supervisor visibility | Live dashboard of locations, progress and workload |
| Paper and email coordination | Fully digital, integrated and auditable lifecycle |
Pays for itself in weeks, not years.
For a department with 6 inspectors and about 3,500 inspections a year, our conservative model estimates over $200,000 in annual value, with payback in about 12 weeks.
Coordination calls eliminated
Inspectors stop spending 30 to 45 minutes a day confirming appointments.
Fewer wasted trips
Reminders and live ETAs reduce no-shows and unprepared sites. Research on SMS reminders shows non-attendance falling by 38%.
Admin time freed up
Self-service booking and automatic texts take scheduling and status calls off your clerks’ desks.
More inspections, same team
Capacity goes back into inspections and permit throughput, without adding headcount.
Sized to your inspection team.
Every tier requires an active Citycare Pro subscription and is billed annually.
| FreeFree1 inspector | Plus$495/monthUp to 2 inspectors | Prime$1,495/monthUp to 5 inspectors | Elite$2,495/monthUp to 10 inspectors | Pro$3,495/month11+ inspectors | |
|---|---|---|---|---|---|
| One-time setup | – | $5,000 | $10,000 | $15,000 | $25,000 |
| Support | Self-serve | Level 2 | Level 2 | Level 1 | Priority Level 1 |
| SMS, live tracking, GPS arrival, dashboard | – | ✓ | ✓ | ✓ | ✓ |
Built with the Township of King.
Onroute was designed and deployed with King’s Building Services team. What began as an integration project became a live platform, and King’s feedback continues to shape the roadmap.
What’s coming next.
- Inspector app: offline mode, photo documentation and deficiency flagging
- Resident portal: permit stage tracking and re-inspection requests
- Analytics: throughput, no-show rates and inspector productivity
- Connectors for permit systems such as Amanda, Cloudpermit, CityView and Accela
- Multi-inspector routing: daily sequencing by geography and permit type
- Automated re-inspection scheduling
Who it’s for
Chief building officials, directors of building services, code compliance and permits and inspections, and their inspectors and permit clerks.
Talk to the Onroute team.
Tell us about your building department. We’ll call you back within one business day.