Every route, task and truck your city runs.
One app.
The municipal operations platform used by 201 customers in Canada and the U.S. Your office plans on the web, your crews work from their phones, and everyone sees the same thing, live.
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Your crews will actually use it.
Designed with drivers and labourers. Big buttons, turn-by-turn routes and one tap to report what they see. Employees close tasks on their phone and add photos or details.
My work, in one list
Assigned tasks with address, priority and due date.
Turn-by-turn routes
Actual trips are compared with planned routes, with about 90% detection of stops and watering.
Learn it in one screen
What it is, why it matters and how to do it, with a short video.
Click around the real thing.
Switch between map, Gantt, calendar, Kanban, table and reports, open a task, filter your views. This is the new Citycare portal with demo data.
One platform, every operation.
All included in Citycare Pro.
Point at a capability to see what it does.
Every route has its own rules.
4 categories, 15 route types.
Sides of the street, direction, vehicles and AI video change from one type to the next. Pick a type and watch it run.
Everything public works needs, nothing it doesn’t.
Tasks and work orders
Create, assign and close work from the office or the truck, with photos, comments and history.
Routes and coverage
Plow, salt, sweep and collect along your routes and see coverage street by street.
Vehicles and trips
Tracking from employees’ phones, no dedicated GPS. Every trip recorded.
AI road detections
The camera spots potholes, cracks, missing cones and hazards, and creates a task with a photo.
Storm operations
Declare a storm, call out crews and contractors, follow every route until the city is clear.
311 requests
Import, code, filter and assign requests to a person or a team.
Assets and ArcGIS
Import your asset inventories and keep them in sync with ArcGIS.
Sensors and equipment
Bluetooth sensors, iBeacons, wired inputs, engine data and spreader controllers.
Timesheets
Crews clock in and out on their phone. Supervisors approve in one place.
Reports and exports
History by route, vehicle or employee, with CSV export at any time.
API gateway
Integrations with your systems on the Pro plan, and a Microsoft Copilot connector on the way.
French and English
Every screen in both languages, on web and mobile.
Know which streets are done.
Import your routes once. Every time a driver runs one, Citycare measures how much was really covered. Occasional routes are handled with dynamic views assigned to a team.
- Coverage by route, vehicle and driver
- We import your shapefiles, KML or intersection lists
Your trucks inspect the road while they drive.
From a vehicle, AI spots what is there and what is missing, like potholes or work-zone cones, and creates a task with a photo or video.
Run the storm from one screen.
The app guides the operator and flags deviations in real time. It works with your spreader controllers, without replacing them.
Bring your contractors into Citycare.
Invite the companies you hire. They work in Opera, you see their routes, work orders and the work actually done.
Free for 90 days.
Then every quarter.
Everything below is free during the trial. We recommend a step-by-step rollout, starting with supervisors and field crews. You won’t need an extra IT team.
Create your account
Free, in two minutes. Send us your routes in any format: shapefiles, GeoJSON, KML, intersection lists or even a PDF map.
Official kickoff
With Lucas, our customer success manager, we set 3 to 5 business objectives for the first 90 days and pick the use case to start with.
Training and coaching
Weekly check-ins, one-on-one training when it suits you, account setup and route imports. Supervisors and field crews first, step by step.
Review and decide
We review the usage report together. Did we hit the objectives? Then you decide. No commitment before that moment.
Quarterly business reviews
Four reviews a year: the last 90 days in numbers, and 3 to 5 objectives for the next 90.
Start with one job your crews do every day.
Pick one use case that works brilliantly for the people on the road, and we plan the first 90 days around it.
See exactly how it’s being used.
Sessions on mobile and web, people and their progress, tasks created, assigned and resolved, trips and vehicles, route events and completion, patrol routes, and permissions by workspace.
- Adoption person by person
- Route completion by route and driver
- Permissions checked against reality
Sessions per week
Mobile and web logins, week 1 to 13
Top colleagues
Sessions in the period
| ARAlex Rivers | 148 |
| JPJordan Park | 131 |
| SKSam Kelly | 117 |
| CNChris Novak | 96 |
| TQTaylor Quinn | 88 |
Route completion by route
Share of each route actually covered
You always know what happens next.
After every call, you get a written follow-up: who attended, what we discussed, the proposal, next steps for each side, how to download the app and sign in.
Meeting follow-up, sent the same day
SampleImporting your assets with ArcGIS, recurring tasks by season, route tracking from employees’ phones, 311 requests.
The plan that fits, with the annual amount spelled out.
Two people, from your first question to every quarterly review.
Madysen Allard
Mady looks after your account from the first call. She answers your questions, walks you through procurement and the proposal, and hands you over smoothly to customer success.
- Follow-ups and answers about your account
- Procurement and the commercial proposal
- Meetings with your teams
Lucas Savoie
Lucas works with your teams every day: one-on-one training, the official kickoff and your 90-day objectives.
- Account setup, data and route imports
- Training when it suits you
- Quarterly business reviews
Start free.
Grow when you’re ready.
Monthly prices per account. Volume and multi-year pricing is available for larger cities and groups of boroughs.
| BaseFreeNo commitment, ready for the trial. | Plus$495/monthThe most economical step from trial to active use. | Prime$995/monthWhen volumes grow and more users join. | Elite$1,495/monthWhen operations are in full swing. | Pro$2,495/monthFor local governments that need tools, APIs and integrations. | |
|---|---|---|---|---|---|
| Operations | |||||
| Users | 5 | 10 | 25 | 50 | 100 |
| Workspaces | 2 | 5 | 10 | 15 | 20 |
| Vehicles | 5 | 10 | 25 | 50 | 100 |
| Routes | 5 | 10 | 25 | 50 | 100 |
| Tasks | 10 | 100 | 500 | 1,500 | 2,500 |
| Locations | 10 | 100 | 500 | 1,500 | 2,500 |
| Assets | 10 | 5,000 | 10,000 | 15,000 | 25,000 |
| Inspections | 10 | 500 | 1,000 | 1,500 | 2,500 |
| Integrations | |||||
| API gateway | – | – | – | – | ✓ |
| Import | – | – | – | – | ✓ |
| Geospatial | – | – | – | – | ✓ |
Free trial
Full access to the Base plan, no credit card.
24/7 support
Every plan includes our support team, day and night.
Data security
Encrypted, backed up daily, hosted on Google Cloud in Canada and the U.S.
Service level agreement
Guaranteed uptime with the Pro plan.
Cities that went live fast.
“Citycare was up and running fast and does far more than we expected. Next, GoGov requests go straight to dispatch.”“We started small. Now we’re going citywide, with dozens of contractors and audit-ready records of every job.”“Setting up Citycare for winter operations was quick and simple. Expanding it to street sweeping and yard waste collection took no time from there. We’re looking forward to expanding the roll-out to all of our snow and waste collection sub-contractors next.”Newton leads the way in Massachusetts
After a five-year search, Newton chose Citycare within 30 days of its first call.
Read the articleCitycareCambridge digitizes winter operations
Less than a week after signing up, 17 salt and abrasive routes with turn-by-turn directions.
Read the articleCitycareBrookline strengthens winter operations
Clear digital routes and turn-by-turn guidance for every operator.
Read the articleTalk to the Citycare team.
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