Connected Community Care

Resident Responder - Supporting pre-hospital emergency care by connecting volunteers with those in need, making communities safer and more resilient



Crowdsourcing life-saving pre-hospital care ?

The efficiency and timeliness of emergency medical services in Canada has become a pressing concern, with reported cases of dangerously prolonged ambulance response times putting lives at risk.

These delays not only increase the morbidity and mortality rates of Canadians, but they also increase the anxiety and uncertainty faced by patients and their families during critical moments.

In a world where our healthcare system is increasingly stretched thin, the need for innovative solutions to support and enhance public health services has never been more critical.

Many factors contribute to this horrific reality in Canada. Most notably it is a combination of our low population density, vast rural population, combined with the lack of financial, material and human resources available in our healthcare systems.

Statistics reveal a troubling trend: a significant portion of emergencies suffers from response times that fall short of the provincial standards, highlighting a gap in the provincial government’s ability to provide the levels of service to which their constituents are in their rights to expect to receive.

Here are a few highly credible testimonials which highlight the urgency of this societal problem:

“Nearly 85% of the largest municipalities in Quebec are generally incapable of providing an ambulance in the required time to a citizen whose life is in danger, our Bureau of Investigation discovered”

Réjean Leclerc
Paramedic and Président of la Fédération de la santé et services sociaux (FSSS).

The deadlines are abominable [...] If I have a heart attack this afternoon, after 15 minutes, it’s over»

Yvon Garneau
Québec Coroner Office

Ambulance delays: “This is unacceptable and dangerous. Clearly, lives are at risk right now”

TVA News,
23 février, 2024

In light of these unacceptable response times, combined with the constraints facing our public health system, it is imperative that the Ministry of Health implement a credible and viable solution to resolve the glaring failure to deliver emergency prehospital medical care, within the delays established and implemented by the Ministry itself.

The Solution

Amidst this backdrop, I'm pleased to announce an extraordinary new program: "Resident Responder".  Not only is it intended to be a beacon of hope but moreover as a practical solution to the challenges facing our healthcare system.

Resident Responder is a viable method to support our overburdened healthcare system and provide our governments with real, tangible solutions to improve pre-hospital care outcomes.

This program is designed to alleviate the pressures on our overburdened healthcare system by facilitating quicker, community-based responses to medical emergencies. It leverages technology to alert volunteer first responders to emergencies nearby, allowing them to provide immediate assistance until professional medical services arrive.

This innovative approach not only has the potential to save lives but also to significantly reduce the strain on emergency services and healthcare facilities, ensuring that resources are allocated efficiently and effectively where they are most needed.


My Journey: From Paramedic to Pioneer

At the heart of this program is a story of experience, empathy, and dedication, embodied by my own journey as its founder—a former paramedic turned visionary entrepreneur.

My life experience in emergency medicine is at the core of Resident Responder's creation.  The trials and tribulations in my 3 decade old transition from paramedic to a pioneering entrepreneur provided me with a unique insight into the healthcare challenges we face today, and how technology can help.

Having personally experienced the realities of emergency medical services first-hand, I understand the critical gaps in our response system—where seconds can mean the difference between life and death. My firsthand experience is what fueled my passion to create a solution that not only addresses these gaps but also supports the heroes who work tirelessly within our healthcare system.

To develop Resident Responder, I've leveraged my experience as a certified neonatal prehospital intensive care flight paramedic combined with my serial-entrepreneurial endeavors which lead to 3 successful TSX IPO's.

My passion towards this program is a fueled by my long standing and deep-seated commitment to public health and safety.  I intimately understand the constraints and pressures on emergency services and the healthcare system at large.  This experience and knowledge has been instrumental in shaping the vision and the powerful features included in the Resident Responder program.

A Commitment to Community and Collaboration

Beyond the technical innovation this innovation represents, my involvement with St. John Ambulance, as a volunteer on the Board of Directors of the Quebec Foundation underscores my lifelong commitment to community service and healthcare.

Although it's too soon to tell, I hope that the obvious synergies that can be found between St. John Ambulance, one of the most respected first aid organizations in the world, and Resident Responder will naturally come to fruition, reinforcing the program's credibility and mission.

St. John Ambulance's long-standing reputation for excellence in training and community service aligns perfectly with Resident Responder's goals. Such a partnership would not not only amplify the potential impact of the program but also serve as a model for how public, private, and nonprofit sectors can work together to address pressing healthcare challenges.

Why This Matters Now More Than Ever

As our healthcare system faces unprecedented challenges, from surging patient loads to resource constraints, programs like these offer a glimmer of hope and a path forward.

By empowering trained volunteers to act in emergencies, I hope we'll be able to alleviates some of the immediate pressures on professional medical services, allowing them to focus on the most critical cases first.

This goal is not only to improve emergency care outcomes but also to support the sustainability of our fragile healthcare system and their everyday heroes.

Moreover, I sincerely hope to foster a sense of community and shared responsibility for public health, reminding us that we all have a role to play in supporting one another. It's a call to action for those with the skills and training to step forward and make a difference in their communities.


This project represents a bold step towards reimagining how we address emergencies and support our healthcare system.

Driven by real world experience on the front lines of emergency medical care, this project embodies a deep commitment I've always had towards community service, Resident Responder stands as a shining example of innovation, empathy, and collaboration.

As we look to the future, it's clear that programs like these not only complement our healthcare system but are essential to our society's resilience and effectiveness.

Together, we can create a safer, healthier future for all.

Click here to download a White Paper which covers many more details surrounding this program.

If you want to help, simply fill in the form below and we'll be in touch to see how we can collaborate.

Similar posts

Democracy isn't a spectator sport

Be the first to know when our latest podcasts, blog posts and interviews are published in our informative series where we interview elected officials and civil servants across Canada, who tell us about their realities in today's challenging democratic climate.