Citizen centric operations
Discover the endless possibilities when your residents go above and beyond, becoming an extension of your operations team.
Citizen Relationship Management
Your resident's needs and expectations managed in with unparalleled efficiency.
Transform civic engagement into responsive, actionable results that communities count on.
Inbound
Hear what your residents have to tell you in a social media format allowing all to see what all are asking.
Requests
Easily manage and respond to service requests from residents, streamlining workflow and ensuring timely resolutions that enhance community satisfaction.
Questions
Quickly address residents' inquiries, providing clear and accurate information that builds trust and fosters a more informed community.
Suggestions
Efficiently collect and evaluate community suggestions, uncovering valuable insights that can drive innovation and improve city services.
Appreciations
Receive positive feedback from residents, boosting morale and highlighting the impact of your work on the community's well-being.
Respond
Take action on what's coming at you by responding and delegating actions to be taken to promptly resolve requests.
Answer
Update resident posts from 'Open' to 'In Progress' with a simple click, signaling to the community that their input is being acted upon, enhancing the perception of responsiveness and accountability.
Delegate
Easily create tasks and assign them to the appropriate team members, ensuring the right person is on the job for faster and more effective resolution of resident requests.
Collaborate
Tag colleagues or entire departments to join forces on a request, facilitating interdepartmental cooperation and leveraging collective expertise for complex problem-solving.
Manage
Monitor the status and progress of assigned items, allowing for swift action on pending tasks and ensuring nothing falls through the cracks, leading to improved operational efficiency.
Outbound
Reduce the inbound. Proactively engage with your residents by posting content that will reduces the repetitive questions.
Announcements
Keep residents informed about important updates, events, and initiatives, fostering a well-informed community that feels connected to their city's progress.
Proposals
Invite residents to participate in the decision-making process, enhancing democratic engagement by allowing them to voice opinions and vote on matters that affect their community.
Goals
Setting goals communicates your commitments, creating clear expectations and building trust as residents track and support your progress towards achieving your objectives.
Alerts
Keep your residents safe by alerting them with timely warnings and critical information, allowing them to respond with their needs, building resilience and preparedness for the unplanned.
Operate
Delight your residents by broadcasting all of the core, repetitive yet essential work being performed for their safety, convenience and quality of life.
Assets & Inspections
Extend assets life, and reduce downtime with optimal inspection and maintenance management, leading to more efficient operations and cost savings.
Snow & Sanitation headway
Respond more effectively to weather events and sanitation needs, keeping your residents informed at all times while increasing public safety and operational efficiency.
Task resolution
Simplifies work assignment and follow-up to completion, leading to faster responses to your community's while enhancing the overall productivity and of your team.
Integration
Consolidate and streamline your operations by adding Citycare to your any existing systems and workflows, leveraging your existing IT investments.
Wondering how Ai can help your operations ?
Discover how Snowman Ai revolutionizes snow and ice management, leveraging predictive analytics to improve and optimize your routes one storm at a time.
Embrace the future of municipal winter services, ensuring safer, smarter, and more responsive operations tailored to your city's unique challenges..
Benefits for everyone, guaranteed.
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Residents
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Elected Officials
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Municipalities
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Employees
Delight residents with transparency & 38% faster response times
Residents benefit from improved levels of service, safer roads and convenience, receiving real-time updates on snow removal progress, which allows for better planning and reduced disruptions to daily life, fostering a more responsive and transparent relationship with municipal services.
Serve constituents more efficiently by escalating 85% of requests.
Elected officials gain comprehensive insights into service performance, allowing for data-driven decision-making and policy adoption. This capacity to proactively address issues, optimize operations, and respond effectively to public concerns can significantly improve public satisfaction.
9 out of 10 rural municipalities are facing tough budget constraints
Cost savings through optimized routes and resource allocation, improved public relations through increased transparency and engagement, and valuable data insights for ongoing improvement of municipal operations.
78% of public sector employees state needing better tools to provide better service
Optimized routing, video documentation of work performed, financial compensation for use of personal phone at work, real time communications, up to the minute visibility on work assignments all combine to reduce stress, optimizing workload, enhanced safety and improved job satisfaction.
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Initiate
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Welcome
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Operate
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Engage
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Delight
Initiate$0
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Welcome$495
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Operate$995
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Engage$1,495
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Delight$2,495
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Operations | |||||
Users | 1 | 5 | 10 | 15 | 25 |
Vehicles | 1 | 5 | 10 | 15 | 25 |
Routes | 1 | 5 | 10 | 15 | 25 |
Tasks | 10 | 500 | 1000 | 1500 | 2500 |
Locations | 10 | 500 | 1000 | 1500 | 2500 |
Assets | 10 | 5000 | 10000 | 15000 | 25000 |
Inspections | 10 | 500 | 1000 | 1500 | 2500 |
Inbound | |||||
Multilingual support | Yes | Yes | Yes | Yes | Yes |
Residents | N/A | 500 | 1000 | 1500 | 2500 |
Requests | |||||
Questions | |||||
Suggestions | |||||
Appreciations | |||||
EO Responses | |||||
311 Responses | |||||
Outbound | |||||
Announcements | |||||
Goals | |||||
Proposals | |||||
Alerts | |||||
Integrations | |||||
API Gateway | |||||
Import | |||||
Geospatial |
Free Trial: Enjoy a lifetime free trial with full access to all features on the initiate plan. No credit card required.
Money-Back Guarantee: If you're not satisfied within the first 30 days, we offer a full refund. No questions asked.
Discounts for Annual Billing: Save up to 20% when you choose annual billing instead of monthly.
Volume Discounts: Get in touch for custom pricing on large teams or enterprise solutions, above the Delight plan.
Upgrades and Downgrades: Easily upgrade or downgrade your plan at any time to meet your changing needs.
24/7 Support: All plans include access to our 24/7 customer support team.
Data Security: Your data is protected with industry-leading security measures and regular backups.
Service Level Agreement (SLA): Guaranteed uptime and performance with our SLA for enterprise plans
You've got questions? We've got answers.
What is Citycare?
Citycare is a dynamic platform designed specifically for municipalities, offering a comprehensive solution to efficiently manage and respond to resident requests. It streamlines communication between citizens and local governments, ensuring that every concern is addressed promptly and effectively, fostering a stronger, more responsive community.
Can I use Citycare from my phone?
Yes, Citycare is fully accessible from your smartphone, allowing you to escalate, manage and track your workload and assigned tasks anytime, anywhere, ensuring convenience and flexibility for all municipal employees.
How is Citycare linked with Resident?
Citycare is an integral module of the Resident app, specifically tailored for municipalities to manage resident requests and enhance civic engagement. It operates within the Resident ecosystem, facilitating seamless communication and efficient service delivery between local governments and their constituents.
Can we start with a free trial?
Yes, absolutely! In fact, all municipalities interested in Citycare begin with a no-cost subscription allowing them to try it out, offering a risk-free opportunity to experience firsthand how our platform can transform the management of resident requests and improve community engagement.