24/7 concierge service
for your residents.
Your residents speak or type to an AI-based assistant to ask a question, report a problem, request a service, suggest an improvement or thank a city team. They don’t need to know which department to contact. Resident understands the request and sends it to the right team in Citycare, then keeps them informed.
One request, one conversation.
Every update comes back to it.
On the left, the resident’s conversation. On the right, the same request as a task in Citycare. Click a step to jump to it.
Let residents tell you what they need.
No phone tag required.
Report a problem
A pothole, a broken light, a missed pickup. Say what and where, add a photo if you like.
Request a service
Bulk pickup, a permit question, a tree to trim. The request goes straight to the right team.
Ask a question
Collection days, opening hours, rules and events, answered right away, day or night.
Suggest an idea
A crosswalk, a bench, a better idea. Suggestions reach the people who can act on them.
Thank a city team
Crews hear about the good work too. A thank-you goes to the team that did the job.
Follow a request
“What’s happening with my pickup request?” Every update lands in the same conversation.
Get service alerts
Garbage day reminders and a text when the truck is 15 minutes away.
See what’s nearby
Work and requests on your street, on a simple map.
A unified platform that coordinates your work
while keeping your residents connected.
Speak or type
In plain words, by voice or text. No forms and no department to find.
Understood
The assistant asks only what is missing: where, and maybe a photo.
Sent to the right team
It becomes a request in Citycare, with the right department.
Followed on the map
Residents see requests near them and their status, in real time.
Updates come to you
Scheduled, done, thanked. No need to call back for news.
Know when your garbage truck is approaching.
Residents subscribe once. Resident does the reminding, by text, with no app needed to follow the truck.
- A text on the morning of garbage day.
- A text when the truck is about 15 minutes away, with a link.
- A live map of the truck arriving, like tracking a ride.
- A last text when it’s collected, with a photo.
Arrival updates use connected vehicle locations and collection schedules in Citycare.
- Talk or type, in English or French.
- Big buttons, plain words, nothing to learn.
- The same experience on the phone and on the web.
Watch the streets turn green.
During a storm, residents open the app and see snow removal progress across the city in real time. Every street a plow clears turns green. Fewer calls asking “when is my street next?”
- A live map of the whole city
- Plows shown as they work
- Cleared streets painted green
One more way to reach you.
Seamless, real time, by voice.
Resident works with your existing 311 call centre and service request systems. It gives residents another way to reach the city and get updates. It does not replace those systems, or the people who use them.
Same requests, same Citycare
Whether it comes from a call, the app or the web, the request lands in Citycare with the right team.
Status answers itself
“What’s happening with my pickup request?” The assistant answers from Citycare, so agents can focus on calls that need a person.
Simple for residents.
Lighter for the city.
For residents
- One place to reach the city, by voice or text.
- Answers right away, any time.
- Know what is happening on their street.
For the city
- Requests arrive complete, at the right team.
- Fewer repeat “any news?” calls.
- A clear view of what residents need, by area and topic.
Free for Citycare Pro cities.Residents never pay to use Resident. Cities get it at no extra cost with their Citycare Pro subscription.
Delight your residents.
Contact us to find out more.
Free trial available.