Every first responder, live, on one map.
Responder gives dispatchers real-time situational awareness of every first responder, and gives responders the same view of each other. Teams change their status from the phone, open and close medical cases on scene, and call for backup with one tap. It works like Citycare, with cases instead of tasks.
Dispatch and the field,
on the same page.
What dispatch sees in the console and what a team sees on the phone, at the same moment. Click a step to jump to it.
From the call to the outcome, in real time.
Open a case
From the console, from a 911 or radio call, or straight from a responder’s phone on scene.
See everyone live
Every responder on the map with a live status: available, en route, on a case or needs help.
Send the right team
Assign the closest available team in one click. They get the alert, accept and navigate.
Stay connected
Responders see each other, message dispatch and teammates, and call for backup with one tap.
Close with the outcome
The crew closes the case from the phone. Every step is time-stamped for the report.
Built for dispatch.
Loved in the field.
Cases
Like Citycare tasks, built for medical calls: type, location, notes, patient details and outcome.
Teams
Group responders into teams with radio callsigns and dispatch them as a unit.
Live map
Every responder on one map, with status colours dispatch can read at a glance.
Live statuses
Available, en route, on case and need help, changed from the phone and seen everywhere.
Navigation
Turn-by-turn to the patient, with dispatch following the team live.
Messaging
Dispatch and teams talk in the case thread, with every message logged.
Audio and video
A responder can open a live call with dispatch or incoming paramedics for guidance.
Audit trail
Locations, status changes and calls are time-stamped for safety, review and reporting.
Protocols
Your case types and protocols built in, so every crew documents the same way.
Reports
Volumes, response times, categories and outcomes, ready for your debrief.
Volunteers
Register, verify and train volunteer and off-duty responders.
911 integration
Dispatchers alert the nearest qualified volunteer until paramedics arrive.
Three race days. 352,000 spectators.
One live map.
At Circuit Gilles-Villeneuve in Montréal, the on-site medical team ran the entire race weekend on Responder. For the first time, dispatchers saw where every first responder was, in real time, with more than 200 online across the venue.
- Dispatch saw every team and its status, live, across both islands.
- Responders saw each other: who was free, who was on a case, who needed help.
- Crews opened and closed medical cases from their phones, on scene.
- Teams messaged each other and dispatch without crowding the radio.
Up and running in minutes
Accounts were created on site as crews arrived. Responders watched a 30-second video and started using the app right away. With barely 10 minutes of training, dispatchers coordinated more than 200 people.
Medical calls per day
Peak of 19 calls in the hour after the chequered flag on race day.
What the data showed.
From the Responder export of the weekend, anonymized. 216 distinct medical calls, 202 completed.
Top case categories
Documented outcomes
Heat and intoxication drove most hospital-level escalations.
Response times, median
Call rate was 7.1 per hour with F1 cars on track, against 4.9 otherwise.
Wherever people need help fast.
The same live map, statuses and cases serve paramedics, firefighters, outreach workers, civil security teams, citizen responders and event organizers.
Emergency medical services
Paramedic services and first responder teams see every unit live, dispatch the closest one and follow each case to its outcome.
- Live status of every unit
- Faster assignment, fewer radio calls
- Time-stamped record of every case
Fire departments
Firefighters and first responder brigades share one map with dispatch, on calls and during large incidents.
- Who is available, at a glance
- Backup requested in one tap
- Works alongside your CAD and radio
Psychosocial outreach and the homeless
Municipal workers and volunteers log and track requests for help from people living in the metro, in parks and in encampments, and coordinate who goes where, especially in winter.
- Every request logged and located
- Volunteers and staff coordinated in real time
- Resources mobilized where they are needed
Civil security and emergency preparedness
Build Responder into your municipal emergency plan. When disaster strikes, everyone helping downloads the app and is coordinated in real time within minutes.
- Ready before the emergency
- Responders onboarded in minutes
- One live picture for the command post
Citizen responders and 911
States and provinces can let 911 dispatch locate available citizen responders in real time, professionals off duty or trained volunteers. In remote areas, life-saving help can be just down the street to start CPR or first aid while paramedics arrive.
- Closest qualified responder alerted
- CPR started minutes sooner
- Fits into existing 911 dispatch
Event organizers
Grand Prix, festivals, marathons, concerts and stadiums: hundreds of medical and safety staff on one live map, onboarded on the day.
- Onboard staff on the day
- Field crews open and close cases
- A complete post-event report
Neighbours helping neighbours.
When an ambulance is minutes away, a trained person down the street can start care right now. 911 dispatchers alert the closest qualified responder, who accepts, navigates and can open a live call with the paramedics on the way.
Why I built ResponderBefore three decades as an entrepreneur, I was a paramedic, including as a certified neonatal prehospital intensive care flight paramedic. I learned on the front line that minutes decide outcomes, and that ambulances often can’t get there fast enough, especially outside our cities. Responder is my answer: put the closest trained person on the way while paramedics are en route, and give every dispatcher and responder the same live picture. Paul-André Savoie, founder and CEO
I tell the whole story in my article on our blog.
Read “Connected Community Care” ↗
Volunteer management
Volunteers, off-duty professionals and certified first aiders register, are verified and stay trained.
Privacy and safety
Location is used only for the response, with recorded calls and a full audit trail.
Talk to the Responder team.
Planning an event or building a responder network? We’ll call you back within one business day.